Support

We’re here to help. If you have questions, encounter issues, or need assistance with any of our applications, please reach out using the methods below.

Contact Us

General Support

Email: support@polymorphical.com

We aim to respond to all inquiries within 1-2 business days.

Privacy Inquiries

Email: privacy@polymorphical.com

For questions about data collection, usage, or deletion requests.

Business Inquiries

Email: hello@polymorphical.com

For partnerships, press inquiries, or general business questions.

Frequently Asked Questions

Account & Billing

How do I create an account? Download our app from the App Store and follow the in-app registration process. Some apps may allow usage without an account.

How do I delete my account? You can delete your account directly from the app settings under “Account” > “Delete Account.” This will permanently remove all your data. Alternatively, contact us at privacy@polymorphical.com to request account deletion.

How do I cancel my subscription? Subscriptions are managed through your Apple ID:

  1. Open Settings on your iOS device
  2. Tap your name at the top
  3. Tap “Subscriptions”
  4. Select the Polymorphical app subscription
  5. Tap “Cancel Subscription”

How do I request a refund? All purchases are processed through Apple’s App Store. To request a refund:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the purchase and select “Report a Problem”
  4. Follow Apple’s refund request process

Technical Support

The app is crashing or not working properly. What should I do? Try these troubleshooting steps:

  1. Force quit the app and reopen it
  2. Restart your device
  3. Check for app updates in the App Store
  4. Ensure your iOS is up to date
  5. Delete and reinstall the app (note: this may delete local data)

If the issue persists, contact us with:

  • Device model and iOS version
  • Description of the issue
  • Steps to reproduce the problem
  • Screenshots (if applicable)

How do I report a bug? Email support@polymorphical.com with:

  • Detailed description of the bug
  • Steps to reproduce it
  • Device and iOS version
  • Screenshots or screen recordings if possible

Why isn’t my data syncing? Ensure that:

  • You’re signed in to the same account on all devices
  • You have a stable internet connection
  • iCloud sync is enabled (if applicable)
  • The app has necessary permissions

How do I enable/disable notifications?

  1. Go to iOS Settings
  2. Scroll to the Polymorphical app
  3. Tap “Notifications”
  4. Toggle notifications on or off

Privacy & Data

What data do you collect? Please see our Privacy Policy for detailed information about data collection, usage, and protection.

How do I request my data? Email privacy@polymorphical.com with your account email address. We’ll provide a copy of your data within 30 days.

How do I delete my data? You can delete your account and all associated data through the app settings or by emailing privacy@polymorphical.com.

Do you sell my data? No. We do not sell, rent, or trade your personal information to third parties.

Features & Usage

How do I enable [specific feature]? Each app may have unique features. Check the in-app help section or settings for feature-specific instructions. Contact support if you need assistance.

Is there a user guide or tutorial? Many of our apps include onboarding tutorials and in-app help sections. You can also check our blog for tips and best practices.

Can I use the app offline? This depends on the specific app. Some features may be available offline, while others require an internet connection. Check the app’s description in the App Store for details.

Do you offer family sharing? Some of our apps support Apple Family Sharing. Check the specific app’s App Store listing for family sharing availability.

Feature Requests

We value your feedback and ideas for improving our applications.

To submit a feature request:

  • Email support@polymorphical.com with “Feature Request” in the subject line
  • Describe the feature you’d like to see
  • Explain how it would improve your experience

While we read all feature requests, we cannot guarantee implementation. Our development priorities are based on user needs, technical feasibility, and alignment with our product vision.

Report Security Vulnerabilities

If you discover a security vulnerability in any of our applications, please report it responsibly:

Email: security@polymorphical.com

Please include:

  • Description of the vulnerability
  • Steps to reproduce
  • Potential impact
  • Any suggested fixes

We take security seriously and will respond promptly to valid security concerns.

App-Specific Support

For support specific to individual applications, please check the app’s settings or “About” section for additional resources and contact information.

Business Hours

While our apps are designed to work 24/7, our support team operates during business hours:

  • Monday - Friday: 9:00 AM - 5:00 PM Pacific Time
  • Weekends: Limited availability

Emergency security issues are addressed as quickly as possible regardless of business hours.

For legal inquiries, terms of service questions, or copyright concerns: Email: legal@polymorphical.com

Social Media

Stay updated on new features, releases, and company news:

Feedback

We welcome your feedback about our apps, services, and support:

Your feedback helps us improve and build better products.

Note: This support page provides general information applicable to all Polymorphical applications. For app-specific help, please refer to the in-app support section or the app’s App Store listing.